User Policy


Company Details – Athena Infonomics is a research and consultancy firm with a strong focus on bringing an analytical approach to solving development and inclusive growth issues. Athena lies at the intersection of the public and private sector, seeking to catalyse multi-stakeholder approaches for solving some of the most challenging problems of developing nations.

Proactively engaging across the expansive and complex stakeholder platforms of Public, Corporate and Community in delivering solutions for robust policies, strengthening institutions, enhancing market linkages, optimising stakeholder capacity and fostering innovative partnerships.

Supported by the Bill and Melinda Gates Foundation, Athena Infonomics has developed an online website tool called ‘Toolbox by FSMA’ targeted to benefit the sanitation sector. The Toolbox by FSMA offers a suite of tools, guidelines, case studies, videos, and other resources to assist practitioners and policy makers to assess their performance on managing faecal sludge and formulate strategies for infrastructure improvements, institutional reforms and financial mobilization for sustainable and effective FSM.

Athena Infonomics is committed towards protecting the privacy and security of your personal information. The information you share with us in the Toolbox by FSMA platform allows us to provide you with the best experience with our tools. Our dedicated privacy programme is aimed towards protecting all the personal information we collect and helps ensure that the personal information is handled properly worldwide. Please read below to learn how we collect, use and disclose personal information.

The data controller responsible for the information you provide for the purposes of the applicable European Union general data protection law is:

Athena Infonomics

9/5, 1st Street,

Venkateswara Nagar, Adyar,

Chennai, Tamil Nadu – 600 020, India

Phone: +91 44 – 423 27112/423 27113

E-mail: [email protected]

If you have any questions or clarification regarding this privacy notice or our data collection practices, please contact us at the address, telephone number or email listed above and specify your country of residence and nature of your question.


“Personal data” means any information which relates to a living, identifiable person. It can include names, addresses, telephone number, email addresses etc but it is wider than that and includes any other information relating to that person or combination of information which, if put together, means that the person can be identified.

“Data subject” means the person whose personal data is being processed.

“Non-personal data” is data which will be logged for internal system-related and statistical purposes. It can include the population of the city, number of households in the city, number of institutions in the city etc but it is wider than that and includes any information apart from the personal information of the data subject.

“Processing” means any operation or set of operations which is performed on non-personal data or on sets of non-personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaption or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Purpose and Legal Basis of Data Processing

The information collected would be processed to assess the sanitation situation in the city (or of the defined catchment area) and generate a City FSM Score supported by a detailed assessment report, which serves as a starting point to identify areas demanding greater attention. Once the sanitation situation is assessed, the non-personal information collected, would be processed to help you identify areas for improvement and plan for technical, regulatory, financial, and infrastructural initiatives to safely manage the faecal sludge generated in the city and improve service delivery.

The Toolbox by FSMA is structured and developed in such a way that it follows the global principles of general data protection regulation, namely:

  • We believe user privacy and data protection are human rights
  • We take protecting our privacy seriously, and we recognize we have a duty of care to the people whose data we hold
  • We will only collect and process data when it is absolutely necessary, and when we do, we will make it clear why we are doing so and how it will be used. Please be aware that, in certain circumstances, where you do not provide the information which is required by us, we will not be able to provide the products as shown in the Toolbox by FSMA. Under such scenario, you may not be able to comply with a legal obligation on us. You will be made aware if this situation arises and the consequences of not providing the information required will be.
  • We will not share your personal information with anyone else without your permission

Sharing of user’s data

The data provide by you and the output generated by the tool using your data would be only accessible by you. The data would be shared with other users on the platform only if you choose to share your information on the public domain. On the output page of each tool, the tool will ask you for your consent for sharing the data. Upon your consent, the tool will then make the information regarding your city publicly available. Anyone signed in and using the platform would then have access to your data. Majority of the users with whom the data will be shared are either donor agencies, city planners, engineers and consultants.

You may decide to withdraw your consent at any time. You will not suffer any detriment for withdrawing your consent. If you withdraw your consent, this will not make processing which we undertook before you withdrew your consent unlawful. You can withdraw your consent by contacting the data protection office, whose details are provided in Section 1.

User Rights

Under certain circumstances, by law you have the right to:

Under certain circumstances, by law you have the right to:

  • Request access to your personal data (commonly known as ‘subject access request’). This enables you to receive a copy of your data and to check that we are lawfully processing it.
  • Request correction of your data. This enables you to ask us to correct any incomplete or inaccurate information we hold about you.
  • Request erasure of your data. This enables you to ask us to delete or remove your data where there is no good reason for us continuing to process it.

If you want to exercise any of the rights described above or are dissatisfied with the way we have used your information, please contact the data protection officer at the email address mentioned in Section 1. We will seek to deal with your request without undue delay. Please note that we may keep a record of your communications to help us resolve any issues which you raise.


If you have any complaints about how we handle your personal and non-personal data, please contact us so we can resolve the issue, where possible. Our data protection office would get in touch with you regarding the issue within the next two working days from the time of complaint registered.

Changes to this policy

This policy may change from time to time. The latest effective date will be highlighted at the top of the policy document. We will update this policy when necessary to reflect user feedback, changes in our programme/projects and services or legal changes. When we post changes to this policy, we will revise the “effective date” at the top of the privacy policy and will describe the changes in the change history page.

Freely given and affirmative – the user accepts the cookies or the terms and conditions. The Toolbox by FSMA website gives the users genuine and free choice to either consent or not consent.